FAQs
Guangzhou Xingyi Culture & Media Co., Ltd. operates Duskpetalry.
QUICK ANSWERS
Before and after you order
Where do you ship?
We currently ship to the United States. See the Shipping Policy for rates and delivery windows.
How far ahead should I order?
Standard orders have a combined planning window of 15–25 business days. Count backward from your event and leave room for weekends and holidays.
Can I change my delivery address?
Email service@duskpetalry.com promptly with your order number and the corrected address. Changes after dispatch depend on the carrier.
How do I choose a piece for a small space?
Measure the spot and pick a single focal accent. The styling guide has ideas by room.
What if an item arrives damaged or incorrect?
Keep the item and packaging. Email your order number and details so we can review what happened.
How do I start a return?
Email us within 30 days of delivery and wait for instructions before mailing the item. See the Return Policy.