Return Policy
Guangzhou Xingyi Culture & Media Co., Ltd. operates Duskpetalry.
How returns and refunds work
Request a return within 30 days
Email service@duskpetalry.com within 30 days of delivery with your order number and the reason for the return. Wait for instructions before mailing the item.
Return address
Guangzhou Xingyi Culture & Media Co., Ltd.
Room 2907, No. 445 Dongfeng Middle Road, Yuexiu District, Guangzhou, Guangdong Province, China
Customers cover return shipping for change-of-mind returns. If an item arrives damaged or incorrect, contact us with details so we can review the appropriate resolution.
Refund timing
We inspect received returns and process approved refunds to the original payment method within 10 business days of receipt. Your payment provider may take additional time to post the refund.
What to include in your request
Send your order number, the item you wish to return and a short description of the issue. For a damaged or incorrect item, photos of the item, packaging and shipping label can help us review the request.
Sending an approved return
Follow the instructions provided by customer care. Keep your proof of postage and tracking details until the return is resolved.
Questions about a refund
If an approved refund has not posted, contact us with your order number so we can check its status. Applicable mandatory consumer rights continue to apply.